At Regal Rehab, we aim to provide high-quality products and excellent customer service. However, if you have a complaint, we are committed to resolving it fairly and efficiently. This Complaints Policy outlines how you can raise a complaint and what you can expect from us during the process.

1. How to File a Complaint

1.1 Complaints can be submitted via email to info@regalrehab.nl.
1.2 To help us process your complaint quickly, please include the following details in your email:

• Your order number
• A clear description of the issue
• Photos (if applicable)

2. Timeframe for Submitting Complaints

2.1 Complaints must be submitted within 30 days of receiving the product.

3. Processing Your Complaint

3.1 We strive to respond to all complaints on the same working day. However, during busy periods, it may take longer to receive a response.
3.2 You will be kept informed of the status of your complaint via email.

4. Resolution of Complaints

4.1 The resolution of your complaint may vary depending on the product and the issue. Please refer to our Warranty Policy for more details about potential solutions.
4.2 Common resolutions may include:

• Repair or replacement of the product
• A refund (partial or full), where applicable

5. International Complaints

5.1 We only deliver within Europe. While we aim to resolve all complaints promptly, customers outside the Netherlands may experience longer response or resolution times due to shipping or communication delays.

6. Contact Information

For complaints or further assistance, please contact us at:

• Email: info@regalrehab.nl

We appreciate your patience and cooperation during the complaints process and will do our best to ensure your satisfaction.