Warranty Policy for Regal Rehab

At Regal Rehab, we are committed to providing high-quality products. This Warranty Policy outlines the terms and conditions under which warranty claims can be made for the products purchased from our webshop. By purchasing from Regal Rehab, you agree to the terms outlined below.

1. Warranty Coverage

1.1 The warranty coverage differs per brand and product, as follows:

  • Catago Products:

2 years warranty on the product.

1 year warranty on the battery.

  • SportInnovations Products:

2 years warranty.

  • Equery Products:

2 years warranty on electronic components (e.g., phone and receiver).

1 year warranty on consumable items (e.g., the suit and straps).

  • Incrediwear Products:

2 years warranty.

1.2 The warranty covers manufacturing defects and faults under normal use conditions.

2. Warranty Exclusions

2.1 The warranty does not cover:

  • Normal wear and tear.
  • Damage caused by improper use, negligence, accidents, or modifications.
  • Failure to follow care or maintenance instructions.
  • Damage caused by unauthorized repairs.

3. Warranty Claim Process

3.1 To initiate a warranty claim, customers must:

3.2 Once we receive the claim, our team will evaluate the issue and determine the next steps. Customers will be informed about the status of their claim via email.

4. Warranty Period

4.1 The warranty period begins on the date of purchase and is valid for the durations specified in Section 1.1

5. Resolution Options

5.1 If the warranty claim is approved, we will offer one of the following resolutions at our discretion:

  • Repair of the defective product.
  • Replacement with the same or an equivalent product.

5.2 Refunds are not provided under this warranty policy.

6. Return Shipping Costs

6.1 Customers are responsible for the cost of returning the product for warranty evaluation, except in cases where the product is found to be defective under warranty.
6.2 If the warranty claim is approved, Regal Rehab will cover the cost of shipping the repaired or replaced product back to the customer.

7. Contact Information

For questions or to submit a warranty claim, please contact us at:

By purchasing from Regal Rehab, you acknowledge and agree to this Warranty Policy. We reserve the right to update or modify this policy at any time. Please refer to the latest version on our website for current terms.