Privacy Policy of Regal Rehab

At Regal Rehab, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable laws, including the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our webshop.

1. Who We Are

1.1 Regal Rehab, located in the Netherlands, is responsible for the processing of your personal data.
1.2 For any questions about this Privacy Policy, you can contact us at:

2. What Personal Data We Collect

We collect the following personal data to provide you with our services:

  • Identity Data: Name
  • Contact Data: Address, email address, phone number
  • Payment Data: Payment information (processed securely)
  • Technical Data: IP address, cookies, and user behavior on our website

3. How We Use Your Data

We use your personal data for the following purposes:
3.1 Order Processing: To process and fulfill your orders.
3.2 Delivery: To ship your products to the correct address.
3.3 Marketing: To send promotional offers and newsletters (only with your consent).
3.4 Customer Support: To respond to your inquiries and provide assistance.
3.5 Website Improvement: To analyze user behavior and improve our webshop.

4. Sharing Your Data

We may share your personal data with third parties only when necessary for the purposes outlined above:
4.1 Service Providers: For payment processing, shipping, and technical support.
4.2 Suppliers: Such as Catago, Incrediwear, Equery, and SportInnovations, for product-related services.
4.3 We do not sell your personal data to third parties.

5. Data Security

We take appropriate technical and organizational measures to secure your personal data:

  • Data encryption during transmission.
  • Secure storage on protected servers.
  • Restricted access to authorized personnel only.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:
6.1 Access: Request access to the personal data we hold about you.
6.2 Correction: Request correction of inaccurate or incomplete data.
6.3 Deletion: Request the deletion of your personal data.
6.4 Objection: Object to the processing of your data for marketing purposes.
6.5 Data Portability: Request the transfer of your data to another service provider.
6.6 To exercise these rights, contact us at info@regalrehab.nl.

7. Cookies and Tracking Technologies

7.1 Our website uses cookies to improve your browsing experience and analyze website usage.
7.2 Types of cookies we use:

  • Functional Cookies: Necessary for website functionality.
  • Analytical Cookies: To gather insights into website performance.
  • Marketing Cookies: To personalize advertisements and promotions.
    7.3 You can manage your cookie preferences via your browser settings.

8. Data Retention

8.1 We retain your personal data only as long as necessary for the purposes outlined in this policy.
8.2 For tax and legal obligations, we may retain certain data for up to 7 years.

9. International Data Transfers

9.1 As part of our operations, your personal data may be transferred to suppliers outside the EU/EEA (e.g., the United States).
9.2 We ensure appropriate safeguards, such as standard contractual clauses, are in place for such transfers.

10. Changes to This Privacy Policy

10.1 We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
10.2 Updates will be posted on our website, and we encourage you to review this policy regularly.

For further questions about how we handle your personal data, please contact us at info@regalrehab.nl.